how do i report a downed comcast line?

Let us know. By selecting Accept all, you consent to our use of Cookies. Comcast Xfinity Outage Map. Welcome to the Xfinity community! Dial 333 to get connected to a customer service representative. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Press Enter to send it. We have all the tools to help with your cable line and make sure it gets taken care of. I suspect it's an old wire). A drop-down list appears. Who is responsible for cable line from pole to house? Verizon Business customers. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Hi, @user_af7a95. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I'll bring it to the attention of a board admin, I know that doesn't do you any good now. The action you just performed triggered the security solution. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Archived post. Hope this helps you out. A recent storm brought down a tree which took down one of the above ground cables by my house. I have followed these instructions and sent the private message on 6/1/21. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. If you have questions about your services, we're here to answer them. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I am an Official Xfinity Employee. Call 9-1-1 immediately to report a fallen power line. When should we expect this to be corrected? We have made changes to keep employees safe so response and call times may be longer than usual. Contact Us | Comcast Business Support Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. I can't get into my property because the line is blocking the drive way. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. I don't have AT&T, or a landline. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Thanks. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Discussion. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. A woman in Huntington says she contacted Comcast several times about a line. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The tree and the cable are both on the grass verge next to my property. You can email the site owner to let them know you were blocked. Then Call Us. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Jacksonville, Florida Area. How do I report this? If youve got a free afternoon, you can run the cable yourself and save some money. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Stay at least 35ft away from any downed wires during cleanup and other activities. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago An official employee, such as myself or whoever is first available, will respond. Never touch a downed overhead electrical line. No worries, Our team can definitely help right here! Whenever there is an outage, your first step is to report it via email or twitter. However, its critical not to cut into a power line, as you know. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Our team can help get that line raised. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). There may be a 60 day notice cancellation fee for your service. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Report downed power lines at 713-207-2222. I am at a loss. You can report an issue by going to the Xfinity Status Center. the chances of Comcast having their act together enough to even . Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Enter another ZIP to see info from a different area. A drop-down list appears. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It's a hazard to pedestrians and vehicles! Can you please send us a Modmail message with your first and last name and full address? X | `>`. Please contact the moderators of this subreddit if you have any questions or concerns. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Yes, Comcast will come to your house to install the cable lines and equipment to your home. . Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. I called but only received voice mail. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. In order to get started can you please send me a Modmail message with your full name and service address? Do not send the firewall logs as an attachment. This website wants shut I called on 7/20/21 to report this issue and no-one has been to fix the wires. and our Call 911, which will get the FD out to asses the wire (s). Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. My thinking, if I were to do this at my house would be that that 1.) This post was marked as closed. For more information, please see our Type your message in the text area near the bottom of the window 5. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Hello saftek and welcome, In the aftermath of a major storm, be aware of hazards presented by downed power lines. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Can you direct message your name and address? We have made changes to keep employees safe so response and call times may be longer than usual. Then, to let us know why you're calling, say Line is down.. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. . That person will tell you who the city's contact is in the Comcast governmental affairs office. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Our community is your official source on Reddit for help with Xfinity services. came out and verified that it isn't live. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Youve reached the best place and perfect person to help with virtually all of your account needs! Hello @ryanray.rr81 and thank you! DO NOT TOUCH downed lines or anything they are touching. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Like. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. An official employee, such as myself or whoever is first available, will respond. Electric Lines that run from the utility pole to your residence. A tree in my back yard has two large branches resting on the phone/TV cables. Do what's best for your business. Call 800.288.2020 . It's infuriating. Create an account to follow your favorite communities and start taking part in conversations. Sky News is distributed via an English-language radio news service, and through online channels. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Click the "New message" (pencil and paper) icon, 3. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. If you receive overhead electric service, your electric system con- sists of the following: 1. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Thanks! Report an issue Select Chat. If the center conductor of the cable is solid copper, it carries it quite well. Emails sent with an attachment cannot be processed. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Report or View Outages; Other Contacts; General, Business, Landlord, . Comcast Xfinity problems in the last 24 hours. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Who do you call for a downed cable line? Id give them a ring. Make the report to that person.. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Then, call PG&E at 1-800-743-5000. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Type a message to let us know what your issue is. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. -You are responsible for the "mast," the . Then, call PG&E at 1-800-743-5000. Tips in case of an outage What if my power is out? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Please send us a PM with your first and last name, as well as house numbers to your service address. In the top right corner, you'll see a little chat icon near the bell icon. It's not the power line and I don't think it's the regular cable either because there's no service outage. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Call us anytime at. Its important that you dont exit the vehicle unless youre in imminent danger. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. For your safety, do not touch or move the downed line.

Abigail Spanberger Chief Of Staff, Articles H