clipper card balance refund

The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Directions to Zide needed from Union Square. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. f Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. That will show you the cost of each trip. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Visit the Go Pass eligibility page for more information. EMC endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. For youth, seniors, people with disabilities and low-income adults. $16.99 10% off. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. 0 0 10.1455 10.364 re Registration is easy, and its free. After that, you need to tag on and off for each ride. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream 0 6 Your session is about to expire due to inactivity. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. f For more information, please refer to our pre-tax payroll deduction web page. Here's what you need to know. Clipper's on your phone! EMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 2020, Metropolitan Transportation Commission. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. Key Clipper information translated to Chinese. For defective cards, no fees will be charged. This is one option for using up the funds on a paper ticket you own. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. If a Clipper card is not used for six months, it can be deactivated. E\\y\F@B.THH!*o* Clipper says it does not take funds away, even if the card goes unused for years. What should I do if my card is lost or stolen? (visit our Chase Center Servicepage Yes, you can manage your account using the Clipper app and in your mobile wallet. Refunds are subject to the fees in Section 10. EMC EMC Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. You will get a check in the mail at the address you provide. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. How would you improve Clipper? /Tx BMC Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Min of $5. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Log in to your profile to sign up for occasional updates. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Refunds are subject to the fees in Section 10. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. o Discover . E\i\\ I dont think you can get back the basic Suica fee either. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. /Tx BMC endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream (For example in NYC one can buy MetroCard at the airport without a fee.) You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream And Orca card. f Add value, set up autoload, and check your balance! Key Clipper information translated to Chinese. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. I have a whole collection of stored value transit cards from many places! Many of the cards have about $50 on them, but a couple have about $200. For details about how to apply for a refund, download theClipper Cancellation Form. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream If a Clipper card is not used for six months, it can be deactivated. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. My spouse, relative, or close friend needs help managing their registered Clipper card. You wrote about Clipper freezing accounts. For three bucks, just consider it a cheap souvenir. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 185 0 obj <. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. Only registered Clipper cards, are available for refunds. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. And Metro card. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. $15.29. If your card is registered, contact us so we can block your card from further use. EMC To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " A: Fire off an e-mail to clipper@bayareametro.gov. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream You can add value, see what's on your card, and see recent transactions. Only registered Clipper cards are eligible for refunds. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. Subject . https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". So what you could do is to rack up a negative balance to offset the $3 fee. But nobody did. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Yes, you can manage your account using the Clipper app and in your mobile wallet. Note that only cash value can be directly transferred. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Key Clipper information translated to Chinese. Roadshow. Choose to stay logged in or to log out. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. BARTs Treasury Department will then process the refund. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. We cannot give refunds for partially used passes or tickets. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Paper Tickets ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Need to Order a Clippercard? 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. /Tx BMC The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. EMC My spouse, relative, or close friend needs help managing their registered Clipper card. Clipper is a regional transit card that can be used on all transit in the Bay Area. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. It is recommended that items of value be insured when selecting this option. endstream endobj 224 0 obj <>stream `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream A: Many others are praying, as well. Registering your card protects your card balance and allows you to set up an online account. You can have multiple adult cards associated with a single account. Phone. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. H*2T0T341f& It is not available to students or postdoctoral scholars at this time. Your refund request will typically be . Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. Skip the side navigation menu and go to the main content. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. 0 0 10.146 10.364 re 0.749023 g You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. I havent needed to use it in that time. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Does this mean my card is worthless and I might as well toss it? How can I cancel my card and get a refund? You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. f Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Use the app to manage your cards. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. H237402VH2P0P04341Qf& Otherwise, you will be logged out automatically. EMC Only registered Clipper cards are eligible for refunds. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a Go Pass on one of these cards, please contact our office for a replacement card. This option helps you avoid paying for postage and is the most secure option. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Authorize payment below. All rights reserved. H*2T0T341f& H*2T0T3415Rf& /Tx BMC E\\y\F@B.THH!*o* In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Warriors Ferry / Chase Center Service You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. If your card is registered, contact us so we can block your card from further use. 7) d"W0%Q T To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. How can I manage the account on their behalf? Clipper is the all-in-one transit card for the Bay Area. Getting dinner in Oakland this Fridaywill I get robbed? You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. 0.749023 g If your card is registered, contact us so we can block your card from further use. ClipperCard is your passport to campus and beyond! EMC https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Clipper App. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. /Tx BMC EMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper saves money. Key Clipper information translated to Spanish. E\i\\ If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Pay With EMC There is a $5 fee for this service. Prior to that he was an assistant sports editor at the paper from 1984-1987. Key Clipper information translated to Spanish. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. EMC f /Tx BMC E\\y\F@B.THH!*o* The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. The refundmay take 4-6 weeks to process. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. We recommend that you do. If you cannot tag your card successfully, try on another device. If you ever lose your card, well replace it and restore your value for a $3 fee. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. Pay With To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Learn more about our privacy policy. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Learn more about Clipper on your phone. No service to Chase Center atthis time,stay tuned for updates. At your request, we can mail you a new card with your balance restored, typically within 2 business days. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Credit Card Type (check one): o MasterCard . If you are still having trouble with your Go Pass, please contact us at. /Tx BMC Pay it forward. Options to Oakland Airport from Union Square. If youre not paying with Clipper, please see an attendant for information about ticket purchase. 2020, Metropolitan Transportation Commission. Enter and space open menus and escape closes them as well. Be sure to review the paper ticket fare chart at the station. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Clipper Refunds: Only registered Clipper cards, are available for refunds. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. I no longer need to use Clipper. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. A reader in a prior column thought $300 had disappeared from an account. f The other option is a refund. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford, California 94305. EMC more. EMC /Tx BMC E\\y\F@B.DHR!"g/ San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. The Go and Smart Passesare non-transferable. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream What do you recommend for getting this resolved? If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Location of mushroom dispensaries in Oakland? Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder.

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