alight customer care representative job description

We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Cons . Customer Care Representative, Human Resources (Lincolnshire, IL) job We reward continuous improvement and encourage you to own your own development. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Full Job Description. * Express yourself in an open and honest manner You will This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Jeremiah Martin - Customer Care Client Specialist - Alight Solutions Our story starts with a simple, universal truth: Every business is a people business. * Use productivity and quality data & metrics to achieve superior customer service results 2023 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). The assessors like to know that you are familiar with the company and with the position for which you are interviewing. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. You will be notified during the hiring process which checks are required by the position. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Customer Care Representative, Human Resources - Virtual - LinkedIn Our story. This may include additional research and ongoing casework. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. This may include assisting the caller in navigating the system as well. It's why we're so driven to connect passion with purpose. 105,000+ Customer Care Representative Jobs in United States - LinkedIn Customer Care Representative - with Growth Opportunities at Alight today! Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. At Alight, we are reimagining how people and organizations thrive. * Call Center and Hospitality experience preferred. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Quick Apply. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. At Alight, we are reimagining how people and organizations thrive. Alight also offers a comprehensive benefits package. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Help us reimagine how people and organizations thrive! Reporting Relationships * Be kind and compassionate * PEOPLE MATTER is one of our company s core values. These teams are a critical component of Alights health care,retirement and HR-delivery services. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Alight Easy 1-Click Apply. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). We are forthright and genuine when we speak. Esto te describe? As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Explore open roles at Alight. Communicating with customers through various channels. 2023 Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Customer Care Representative, Human Resources (The Woodlands, TX) job At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. We reward continuous improvement and encourage you to own your own development. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Si es as , entonces ReedGroup es para ti! Meet Alight Customer Care Watch on Why Alight? Knowing our products inside and out so that you can . The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. How much does a Customer Service Representative make at Alight - Indeed This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Customer Care Representative, Human Resources - Tallahassee, FL. job Browse by city or country to find one in your region. This role requires that qualified candidates must reside in one of the following states: 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. At Alight, we are reimagining how people and organizations thrive. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. to demonstrate your interest in the role. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We are not an agent or representative of any employer. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Apply online instantly. Alight Solutions Customer Care Representative, Human Resources Lensa, Inc. - Lensa is a job search engine. There is no travel required for this position. * High School Diploma or equivalent is required, bachelor's degree a plus Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Find out if you meet the requirements! Alight Solutions Customer Care Representative -Absence Management Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Work-Life Balance View this and more full-time & part-time jobs in Miami, FL on Snagajob. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. If so, you've come to the right place. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. This role is designed for people who have strong empathy and communication skills. We want you to join our company with 25 years of industry experience. You can also receive alerts via instant message. Find the best jobs in the US, apply in 1 click and get a job today! Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight Easy 1-Click Apply. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Our story starts with a simple universal truth: Every business is a people business. Because transformation takes a workforce. This training will take place during the first 5-weeks of your employment, and the hours are full time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Qualifications for a job description may include education, certification, and experience. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) https://www.consumer.ftc.gov/articles/0243-job-scams. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Please enter a Name and Password so you can update your Job Alerts in the future. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Its a permanent virtual customer care representative Job. Stay updated on our new opportunitiesJoin our. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Customer Care Representative, Human Resources - Virtual - LinkedIn * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Explore careers Media or Investor inquiries? Customer Care Representative, Human Resources - Virtual We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Responding promptly to customer inquiries. View Job description, benefits and responsibilities. Alight - Customer Care Representative Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Copyright 2023 Grabjobs Pte.Ltd. Working as a Customer Support Representative at Alight - Indeed Customer Care Representative Human Resources. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. You will be notified during the hiring process which checks are required by the position. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Willa Davie's email & phone number - Customer Care Representative II at Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Livelihoods Assistant at Alight Uganda - Jobweb Uganda Training will begin for this class on Monday, May 1st At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Customer Care Representative, Human Resources - Virtual Job in Tampa * Initiate new leave cases in our system Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Insurance Health insurance Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Group jobs | Customer Care Group jobs at Alight Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Interested in Workday positions? Full-time $12.50 an hour. Find out if you meet the requirements! This program provides you with the foundation you need to lead to a path of success. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Inbound Customer Service Representative Jobs (with Salaries) 2022 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We promote healthy lifestyles and flexible work arrangements for our employees. Carry out monitoring visits to verify information provided by . |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The mission of our customer care teams exemplifies the need for humanunderstanding. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. The mission of our customer care teams exemplifies the need for humanunderstanding. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Our Promise We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Pros. Customer Service Representative Job Description - Betterteam Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. * Create and update employee files in database, as authorized. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Learn how this feature works. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. It's why we're so driven to connect passion with purpose. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. CC Representative I job in Atlanta at Alight | Lensa Visit investor site Looking for an Alight office? $50K-$69K Per Year (Glassdoor est.) Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Bilingual (English/Spanish) is a plus Customer Care Job Description | Velvet Jobs Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. On average, Willa Davie works for one . Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. See office directory Their job is to help ensure customer satisfaction. Alight - 3.1 San Juan, PR. As a Customer Care Representative, you will report to a Customer Care Team Leader At Alight, we believe a company's success starts with its people. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight Customer Care Representative jobs - Indeed Donor Engagement Guide Job in Minneapolis, MN at Alight This position supports Alight s benefits administration and HR BPO platform businesses. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Customer Care Delivery Specialist in HR Services with Italian and Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

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