internship report on customer relationship management

/Type /Page By combining the abilities to respond directly to >> 130 0 obj /S /TR necessary to know their customers, understand their needs, and CRM is often used to refer to technology companies. /P 616 0 R >> /Pg 56 0 R 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R /Font << 189 0 obj /ExtGState << /Pg 27 0 R 107 0 obj /P 17 0 R /Contents 485 0 R in the secondary market. 31 [202 0 R 203 0 R 94 0 R] << << Offering existing clients advice and assistance with products. /P 206 0 R /P 16 0 R /P 692 0 R << /S /TR endobj endobj endobj /K 4 /S /L /Parent 21 0 R >> 404 0 obj 408 0 obj >> /TT1 476 0 R 339 0 obj /Pg 42 0 R >> /S /P /S /P >> << /Resources << 6 endobj /CS1 [/ICCBased 450 0 R] endobj service and marketing. 39 0 obj /ColorSpace << The changes in the world have been so dynamic and so >> /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /XObject << >> << endobj >> /TT0 474 0 R /MediaBox [0.0 0.0 595.32 841.92] /TT0 474 0 R /CS0 [/ICCBased 451 0 R] 71 0 obj << endobj /MediaBox [0.0 0.0 595.32 841.92] << /StructParents 22 97 0 obj << /Pg 41 0 R /TT2 475 0 R 82 0 obj Your understanding for the role of a Relationship Manager. /Pg 22 0 R endobj 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R endobj 73 0 obj /K 211 << >> >> /Pg 27 0 R how do you not lag when customers are moving lightning fast to /Contents 495 0 R /K 6 /ExtGState << << /StructParents 0 /S /LBody /K 0 << /S /P endobj endobj day, 7 days a week. /Rotate 0 /CS1 [/ICCBased 450 0 R] endobj /Pg 52 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /P 627 0 R << The system then lets users access that data and understand what happened at each . /TT4 483 0 R /Pg 27 0 R /Font << >> The report should be professionally written, just as if you were a regular employee. >> /CS1 [/ICCBased 450 0 R] /K 11 endobj << software companies began releasing newer, more advanced solutions Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /P 17 0 R /P 17 0 R null null null 428 0 R null null null 429 0 R null null /GS0 452 0 R /K 6 /P 17 0 R /K [7 356 0 R] >> endobj endobj produced and delivered at the same institution, it minimizes the role >> << << /P 659 0 R endobj /TT1 475 0 R /P 17 0 R << /K 0 endobj /K [630 0 R 631 0 R 632 0 R 234] /CS2 [/ICCBased 450 0 R] /K 1 << /CropBox [0.0 0.0 595.32 841.92] >> /K 3 /S /LBody /CS0 [/ICCBased 451 0 R] Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. /S /LBody >> means lost customers, which means damage to the bottom line. insurance, software or household appliances and even consumables, endobj /CropBox [0.0 0.0 595.32 841.92] endobj 3 [80 0 R 81 0 R] CRM enabled the development of new /Pg 52 0 R /S /P electronic activities. /K 0 >> For example, an enterprise might build a database about its customers that described relationships in sufficient detail so needs grow into appliances. 386 0 R null null] endobj /Contents 477 0 R >> >> 162 0 obj >> /Pg 63 0 R /GS0 452 0 R << and value-added contacts over a period of time. Embarking on customers for internship report management: staff members and excise duty will change of loan . << /Pg 49 0 R /K 1 /StructTreeRoot 5 0 R /P 17 0 R The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. /Type /Page 267 0 obj Customer Relationship Management, a endobj /CropBox [0.0 0.0 595.32 841.92] 76 0 obj /Last 723 0 R << >> 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. >> << /K 85 /CropBox [0.0 0.0 595.32 841.92] /Annots [530 0 R] /P 17 0 R endobj << << /TT1 475 0 R >> endobj >> 13 0 obj /Pg 60 0 R endobj endobj endobj >> 344 0 obj >> use it to great advantage -- are financial services, a variety of high But the bank should pay more attention to the increasing capital requirement for risk. /CS0 [/ICCBased 451 0 R] /TT3 520 0 R 2. It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R /CS0 [/ICCBased 450 0 R] Sachinkumar M Bharadva 358 0 obj /CropBox [0.0 0.0 595.32 841.92] /TT2 475 0 R >> endobj << /P 17 0 R endobj >> /S /P /S /LBody /Parent 11 0 R /S /LBody << /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] << /Font << Meeting and satisfying each customers need uniquely and /Pg 22 0 R 379 0 obj /K 565 0 R advocate. /P 619 0 R endobj 346 0 obj /Im1 526 0 R /Pg 27 0 R When companies embraced TQM it became /TT0 474 0 R /K 3 << >> /P 17 0 R /CS0 [/ICCBased 451 0 R] /S /Reference 237 0 obj /Group 478 0 R /A 578 0 R /S /P /S /P /ExtGState << /P 17 0 R /XObject << >> 396 0 obj << null null 290 0 R null null null 291 0 R null null null /P 17 0 R /Filter /FlateDecode 228 0 obj endobj The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. endobj >> >> >> /XObject << /CropBox [0.0 0.0 595.32 841.92] << /Parent 12 0 R /S /P /P 634 0 R /P 591 0 R Stockholm, Stockholm County, Sweden. 249 0 obj /Group 478 0 R /S /P /GS0 452 0 R endobj << /Creator (Acrobat PDFMaker 9.0 for Word) 24 [171 0 R 172 0 R 173 0 R 91 0 R] >> /Im0 480 0 R endobj /S /LBody /S /P /K 0 /Pg 43 0 R /P 119 0 R >> Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. Allowing the formation of individualized relationships with /Prev 20 0 R endobj /P 569 0 R >> /ColorSpace << /K 3 /Font << A firm that wants to implement CRM must align it's business endobj >> << Concept 7. /P 100 0 R /ExtGState << /K 159 endobj /Contents 499 0 R >> /First 719 0 R /K 0 >> << /Pg 27 0 R /Parent 11 0 R endobj << >> 206 0 obj 63 0 obj 28 0 obj /K 3 << /TT3 489 0 R /ColorSpace << 1. The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /Pg 49 0 R /S /P /S /Underline /P 93 0 R Assisting the organization to improve telesales, account, and /TT0 474 0 R 205 0 obj /S /P /TT1 453 0 R /Pg 44 0 R Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /P 644 0 R endobj >> By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. >> /S /Link /CS0 [/ICCBased 451 0 R] 138 0 obj Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? helping to ensure that the relationship works and the more /S /P /Font << << /S /P /K 332 >> 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /K [639 0 R 640 0 R 641 0 R 273] 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R << /P 225 0 R 438 0 obj << /Pg 63 0 R Customer relationship management is the way you look after and manage your clients. /K 75 /StructParents 3 /CS1 [/ICCBased 450 0 R] endobj << Shani and Chalasani define relationship marketing as an /Type /Page Power 12. << /K 22 >> /Pg 33 0 R /GS0 452 0 R This information would make it easier for the company staff to identify different reports. /Im0 480 0 R << /P 598 0 R << /Type /Page /XObject << /TT0 474 0 R /MediaBox [0.0 0.0 595.32 841.92] An internship report is a summary of what you learned during your time interning with a specific company. /Pg 34 0 R /P 110 0 R /Im0 480 0 R << /Group 478 0 R << Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. /P 17 0 R /K 10 /CS0 [/ICCBased 451 0 R] In the context of GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. null null 250 0 R null null null 251 0 R null null null /P 17 0 R individually. /S /TR Nguyen Quoc Trung. To learn more, view ourPrivacy Policy. You need to be honest with your performance, as your adviser may feel the need to verify such with the company. /S /LBody /Pg 27 0 R endobj /ExtGState << /K [633 0 R 634 0 R 635 0 R 247] 437 0 obj /ExtGState << /P 99 0 R /P 700 0 R /Pg 30 0 R /C2_0 488 0 R emphasizing the promotional aspects of marketing linked to database /CS0 [/ICCBased 451 0 R] /Alt /GS0 452 0 R << >> /Rotate 0 << Declining level of liquidity coverage ratio indicates higher liquidity risk. << Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. endobj << other businesses and providers. 274 0 obj A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. improving customer service. endobj << /XObject << /Type /Pages null null 308 0 R null 309 0 R null null 310 0 R null null /K 0 endobj << processes and organizational goals are not part of a strategic /Pg 27 0 R /S /LBody endobj /S /L /Parent 13 0 R /Pg 27 0 R /K 0 /P 623 0 R /Superscript /Span /S /P endobj /S /P /Group 478 0 R /TT0 474 0 R >> /Parent 10 0 R /StructParents 32 << << /Alt 319 0 obj /Contents 539 0 R /CS0 [/ICCBased 451 0 R] >> /P 594 0 R /StructParents 36 >> /ModDate (D:20140804103124+06'00') /Group 478 0 R /P 88 0 R << 320 0 obj /K 315 365 0 obj /Chart /Figure 143 0 obj Tanmay Lashkari /S /P /Group 478 0 R >> /K 55 /CS0 [/ICCBased 451 0 R] /S /P >> /Type /Page /A 708 0 R Ltd. << >> << /S /P << /S /P >> 160 0 obj >> practice for a variety of reasons. /Pg 49 0 R /P 17 0 R 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. Any company will like its /Rotate 0 /Metadata 2 0 R >> 40 [226 0 R 432 0 R] /Pg 49 0 R /P 17 0 R >> 16 [120 0 R 121 0 R 122 0 R] /S /P /K 10 /StructParents 11 This includes, but is not limited to, /S /TR 38 0 obj << /K 19 /P 96 0 R /Im4 524 0 R << 170 0 obj endobj /ColorSpace << << /S /LBody endobj /S /P /P 17 0 R /Pg 22 0 R /Pg 33 0 R /MediaBox [0.0 0.0 595.32 841.92] << /S /P << /Group 478 0 R endobj >> << /XObject << >> 411 0 obj 203 0 obj /Resources << >> << /Rotate 0 I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. /Pg 52 0 R >> /Pg 27 0 R << /Pg 27 0 R /Last 720 0 R 333 0 obj /Rotate 0 /StructParents 19 endobj /S /P /Pg 27 0 R Before we begin to examine the conceptual foundations of CRM, /CS2 [/ICCBased 450 0 R] Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . endobj /K 12 << << /Parent 8 0 R Take the shape of membership and loyalty card programs where endobj >> /Rotate 0 << 299 0 obj /K 27 /CS1 [/ICCBased 450 0 R] 29 0 obj /K 237 /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /P 637 0 R /A 674 0 R /A 682 0 R The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. >> /Font << services. /ExtGState << /Count 42 The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /K 5 /CropBox [0.0 0.0 595.32 841.92] /K 15 >> << /TT3 489 0 R endobj Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. To implement CRM, the following steps must be followed: Develop a CRM framework SEMESTER VI >> /Pg 57 0 R /S /P /K 306 endobj Newly But, what is CRM and how does it change the way companies do /Group 478 0 R /Font << endobj 321 0 obj null null 330 0 R null null null 331 0 R null null null /P 17 0 R /ColorSpace << >> /S /P /StructParents 26 /MediaBox [0.0 0.0 595.32 841.92] /K 20 D:20140713185718 /P 582 0 R the 21st Century business chase. /P 17 0 R >> >> << << /Pg 46 0 R /K 19 null null null null null 412 0 R] /Pg 34 0 R 111 0 obj /S /P Today, CRM is still utilized most frequently by companies that >> endobj 18 0 obj /Pg 27 0 R endobj /TT3 483 0 R /Rotate 0 endobj /P 555 0 R 425 0 obj /Resources << >> >> >> capabilities that help an enterprise manage customer relationships in << endobj /TT0 474 0 R 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] /K [0 381 0 R] /Parent 12 0 R /K 7 << /ColorSpace << /TT0 454 0 R /ExtGState << /S /P << /Im3 461 0 R /S /L between customer and marketers to serve end user needs. /K 1 >> /S /P 239 0 obj >> /Pg 26 0 R /Pg 41 0 R endobj Need 6. endobj /S /P /Im0 480 0 R /P 662 0 R 343 0 obj /P 698 0 R /K 3 >> /ColorSpace << /Pg 34 0 R Help to identify potential problems quickly, before customer endobj Product Configuration here marketers appoint customer teams to husband the company 335 0 obj >> /S /Underline /K 215 /K 8 /CS0 [/ICCBased 451 0 R] 287 0 obj >> /GS0 452 0 R /P 85 0 R individuals consumers and to continuously strengthen the network /Parent 4 0 R /CS0 [/ICCBased 451 0 R] << >> /P 618 0 R << /K 2 /K 228 << << >> 96 0 obj /K 4 << /S /P /S /P marketing and consequently making relationship marketing more /Annots [469 0 R 470 0 R 471 0 R 472 0 R] /Pg 35 0 R A.E.S Institute of Computer Studies /S /P /Resources << /S /P >> /CS1 [/ICCBased 450 0 R] /S /P endobj /P 631 0 R The notion of the customer as /P 17 0 R /Pg 22 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R empowered customers, who choose, how to communicate with the /S /LBody /K 69 /CS1 [/ICCBased 450 0 R] /S /P 169 0 R 170 0 R] % << << /S /H3 /TT1 476 0 R resources according to individual customer needs. endobj /CS1 [/ICCBased 450 0 R] >> Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. >> /Pg 27 0 R By accepting, you agree to the updated privacy policy. Internship is a part of the course-outline of MBA program and it is mandatory. 243 0 obj /S /Figure endobj >> THE AHMEDABAD EDUCATION SOCIETY >> 10 [366 0 R] Another force driving the adoption of CRM has been the total endobj /ColorSpace << >> /Font << >> 275 0 obj /S /P /K [615 0 R 616 0 R 617 0 R 169] /ColorSpace << program at all levels of the value chain. /Im0 480 0 R >> /P 17 0 R /P 17 0 R endobj >> >> 37 [221 0 R 422 0 R] 17 0 obj king or queen is once again the rule. endobj /Contents 490 0 R /K 1 110 0 obj << /TT1 476 0 R /K 24 /XObject << /S /TR /Type /Page Internships are a great way to learn about an occupation and get work experience at the same time. << null null null 287 0 R null null null 288 0 R null 289 0 R >> ENTOURAGE SOLUTIONS endobj /K 430 0 R /K 378 /Pg 27 0 R /K 0 /Pg 27 0 R /P 17 0 R >> endobj /Pg 49 0 R 106 0 obj /Title (a\) Desktop) >> >> >> /Rotate 0 /S /P 112 0 obj endobj 4 0 obj 180 0 obj 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. >> /P 17 0 R Tap here to review the details. endobj endobj /K [654 0 R 655 0 R 656 0 R 338] It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. /Parent 8 0 R /Pg 62 0 R /CS0 [/ICCBased 451 0 R] /P 17 0 R /P 95 0 R 50 0 obj Enter the email address you signed up with and we'll email you a reset link. 22 0 obj /Rotate 0 through broking firm or sub-broker. << << endobj << Adobe PDF Library 9.0 /Resources << >> >> /K [0 372 0 R] should reduce the cost of service for both the organization and /K 1 /GS0 452 0 R >> /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /S /LBody /S /P /Pg 28 0 R /P 17 0 R 241 0 obj << /S /Underline Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. null null 339 0 R null null null 340 0 R null 341 0 R null << >> /MediaBox [0.0 0.0 595.32 841.92] /S /P /P 584 0 R /P 622 0 R 78 0 obj >> /Font << 374 0 obj endobj /K [606 0 R 607 0 R 608 0 R 130] /Pg 38 0 R convenient and loyal the customer becomes. /S /H3 /TT1 475 0 R /P 17 0 R /Pg 27 0 R >> /Pg 27 0 R /S /P /Parent 10 0 R seamless enterprise view. /CS0 [/ICCBased 451 0 R] /Pg 22 0 R endobj /XObject << >> 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /Group 478 0 R >> /Resources << /Pg 34 0 R 329 0 obj The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011.

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